Principle of Least Astonishment

The Principle of Least Astonishment (POLA) in UX design emphasises that the behavior and appearance of a user interface should not surprise or confuse users. It means that when people interact with a system, they should find it intuitive and in line with their expectations. Avoiding unexpected or unconventional design choices helps users feel comfortable and confident when using a product, ultimately enhancing their overall experience.

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